Draft policy
This page is a design draft. Final policy wording and contact details will be added before launch.
Before arranging delivery
Shipping arrangements depend on the product, quantity, destination, and handling requirements. Confirm the details for your item before placing an order.
- Available delivery methods and destination coverage
- Total shipping cost, including any handling or access charges
- Estimated dispatch and transit times
- Packaging, dimensions, and any assembly requirements
Larger orders
For furniture, pallets, or container quantities, ask about freight requirements, unloading equipment, and delivery access.
Pickup questions
If pickup is offered for your item, confirm the location, appointment arrangements, loading help, and vehicle requirements.
When an order arrives
Keep the product and order details handy, inspect the packaging and item, and document any concerns with clear photographs. The final policy will explain how to report delivery issues.